Green Options

A Green Printer interview with Deb Ozarko, Director, Creative Services of Clearly Green Design.

1. If a client comes to you saying that they want to market themselves as a green company, what kinds of advice would you give them in terms of identity and design?
Before I would give them any advice, I would accurately determine their motives. As both a visual communicator and a social/environmental activist, I have a very large responsibility to the public and the planet - as well as my own personal ethics. Clearly Green Design takes our commitment to the environment, animals and social justice causes very seriously so its critical that we understand the motivating factors for a company before we go any further. A green claim or green identity no longer has the same validity that they used to because of excessive greenwashing. Greenwash is rampant because so many companies have simply jumped on the green bandwagon in order to keep up with the trend. Personally, I find this really sad because there is alot at stake here - namely, planetary survival. A glaring example of greenwash are the green claims made by the Walmart corporation. I honestly don’t know how the folks at the communications agency who market Walmart can sleep at night.

By contributing guest author Ida Cheinman, Principal and Creative Director of Substance 151, a strategic design agency for Green Printer’s “Design Goes Green” series.

We live in a time when “sustainability” is topping the buzzword charts and a wave of greenwashing is flooding the mainstream. We live in a time of intense competition, gloomy economic forecasts and rapidly disappearing marketing budgets, but also in a time when more and more companies and organizations strive to uphold higher environmental and social values, making the shift to the triple bottom line economic model. Sustainability and social responsibility are the forces that drive many of today’s business decisions; they also change the way organizations re-think their branding and marketing strategies. As marketers and business leaders, we are faced with the challenge of finding differentiation by creating empowering and memorable brand experiences for our audiences in the increasingly crowded sustainable marketplace.

So, What are the rules?

Why not take this time to incubate your business (from a caterpillar into a butterfly metamorphosis, if you will) and re-invest in your brand. And, the no-fail, low cost business staple that can change an undecided client into a more confident one? A humble business card that is fiercely aligned with your brand.

By Contributing Writer Melissa Chungfat | Part of Green Printer’s ‘Design Goes Green’ dispatch.

While more people are cutting back during the recession, green sales still remain strong with companies that have positioned themselves well in branding and marketing. It’s a topic that the much anticipated April 20th PSFK “Creativity for Change, Ideas to Make Things Better” conference in New York City will be speaking about as part of their sustainable and socially conscience agenda.

Recently, GreezBiz.com reported on a survey that revealed, “68 percent of consumers say that even in a recession they would remain faithful to a brand if it supports a good cause; nearly seven in 10 would be prepared to pay more for eco-friendly products.” Buyers plan to remain loyal to products that they perceive to have strong social value.

A Green Printer ‘Design Goes Green’ dispatch.

A contributing post by Deb Ozarko, Director of Creative Services for Clearly Green Design, an Ottawa, Canada based visual communications firm.

There is no escaping the dark news about today’s current economic situation. Regardless, there are ways for us to all survive - and thrive - simply by asking ourselves one question: Want or Need?

In a planet faced with the tragic fallout from the over consumptive patterns of typical North American society, an economic crisis may just what we need to show us the true cost of our spending habits.  It would not hurt us a bit to do less spending on frivolous - and often environmentally damaging items, and pay more attention to consumer or donor messaging so we can begin to develop an overall higher eco-consciousness.

I couldn’t help but be curious about a book called “Do You Matter?” It is a great question for an entrepreneur to ask. And the book’s subtitle “How Great Design Will Make People Love Your Company” is compelling. Doesn’t sustainability make our companies matter? Doesn’t our value of the environment make us matter? Is design really THE thing?

The authors, Robert Brunner (once a product designer for Apple and now a principal in the design firm Pentagram) and Stewart Emery (author of “Success Built to Last” and a leader in the Human Potential Movement) did not just rely on their own experience, but also relate numerous case studies about what other companies have done right in developing design-driven (and customer needs focused) organizations.

As you can see on the authors’ site, they are not just talking about package design and logos. The briefest synopsis of the book is, “We’re talking about design as a total concept—not just about how a product looks, but how the product operates, how it sounds, and how it feels. Also included in this idea of design is the quality of your purchase experience, of what happens when you actually open up the box, how you start to feel, and what all this communicates to you. And of course, there is the chain of events through which you became aware of the product. This is part of the design connection too—what all those touch points mean to you as a customer.”

One point I particularly liked is, “If you have your own brand-driven approach to design, others can’t really take this from you. People can try to copy it, but they they become merely derivative. If you do a good job at it, you have something that becomes a very strong and defensible strategy… when a customer purchases your product or pays for your service, they feel they have joined something.”

A Boston-based branding firm Cone LLC recently released a survey that quantifies consumer interest in having a two-way dialog with the companies they buy from. As we often discuss on this blog, social media is a perfect medium for mission-based companies, such as green businesses. And now eco-entrepreneurs have some real stats to chew on:

First of all 60% of Americans use social media, and the figure is higher for your market, if you sell to younger Americans.

Cone surveyed almost 1100 adults and found that (of that 60%) 85% feel that companies should interact with their customers via social media.

I found it interesting that the men surveyed were twice as likely as women to use social media to interact frequently with companies (33% versus 17%).

We live and breathe design 12 hours a day, and are involved with many top designers…The future of green branding is going back to the earth. Nature and the photo-realistic incorporation of real elements are coming in the next year or so to the mainstream.

NOTE: Thank you to Lisa Campbell and Steven Campbell for the following correction. Green Smith was the public relations company contracted to collaborate on, not create, the plantatree™ campaign, and the product was actually developed by Lifford Wine Agency. More details about the wine product and it’s creation are at plantatreewine.com.

What does design have to do with my organization? It’s a question business owners, non-profit leaders and institutions often ask. And, the answer is: lots.

A senior colleague once told me, “Form is just as important as content, Olga and don’t let anyone tell you otherwise.”

And yes, it’s been drilled into our heads: “you can have a great product, but if you don’t [insert verbs like 'market', 'brand', 'package' here], you won’t succeed, etc.”. And it true. But design is more than just a means to an end to sell more of your widgets. It also plays a role in the improvement and development of your offerings and sometimes, your organization.

Heartening news for purveyors of green. Sustainable Brands Weekly reports:

Eighty percent of corporate sustainability executives in the Fortune 500 plan to maintain or increase their budgets in 2009 - despite today’s down market, according to a new survey.

As we discussed in this piece on How To Cut Your Costs And Make Your Package Greener, cost saving efforts often have the unintended or sometimes intended impact of making your product and processes more eco friendly. As more and more companies discover this salient fact, the scales will tip from just incidental greening of product to full scale efforts to promote sustainability WHILE cutting costs.

We may have reached a tipping point.

Ecopreneurist recently received a question from a reader about whether manufacturing an eco-friendly product in China is a good idea.  We thought his question would make a good topic for discussion and encourage other Ecopreneurist readers to give Chris your advice too by commenting below.

Chris wrote, “I have designed some great eco-friendly items [...that...] are not eco- or green-washed, but [are] designed from the start to be green and are made with fully sustainable and recycled materials… The problem I am having is, the only place I can find a supplier to make these green products is in China. I am afraid that there could be criticism, backlash or negative comments made about the brand because the products are not made in a more eco-friendly perceived Country. I have made a huge effort to have the items made elsewhere without any luck… Do I make the items in China if that is my only option and risk criticism?”

Chris, you are right to see this as an important branding question.

I assume that you have checked into the potential manufacturer and have confidence in that factory’s environmental record and labor practices. If you know that it is possible to manufacture a product in China in a sustainable way, then it is just a matter of either transportation or image. And, for products sold on the West Coast of the US, shipping from China can have less impact on the environment than other transportation means, such as trucking or air freight.

So, let’s assume that your product will be truly green in all ways (materials, manufacturing and shipping) and that your issue is only a matter of impression. What can you do?